THE RTG COMMITMENT

Home THE RTG COMMITMENT

With over 20 years of experience in transportation and logistics management, Routes Transport Group has refined our process to ensure a consistent approach and commitment at every stage of delivery. Whether you are engaging our Transport, International or Food Service groups, we guarantee you will receive the same superior level of service from our team of transport and logistic specialists each and every time you engage us.

1. Order Confirmation

  • Receive orders
    – Manual: phone, email, fax;
    – Automated: web, EDI, XML etc.)

  • Confirm order

2. Logistics Planning

  • Mode/Provider Selection: Analysis to determine the best selection to meet order expectations

  • Load procurement: Select best available provider for every order

  • Routing guide adherence & variance reporting

3. Order Management

  • Coordinate; schedule & confirm

  • Tender order instructions

    • – Manual; phone, email, fax
    – Automated; web, EDI, XML

  • Order Execution

    • – Monitor; track/trace
    – Provide status updates
    – Proactive exception management

4. Order Delivery

  • Complete order confirmation

    • – Manual; phone, email, fax
    – Automated; web, EDI, XML

5. Settlement

  • Pre-Order Audit
    – Ensure order accuracy

  • Post-Delivery Audit
    – Client Invoice
    – Carrier Invoice
    – Accessorial charges

  • Accuracy – 100%

6. 360 Analysis

  • Report & Scorecard
    – KPI
    – KFI

  • Benchmark Against
    – Industry
    – RTG

  • Continuous Improvement